Understanding who is reading your emails is simple with Relata Track. We give you rich insights to help you identify when may be the best time to chase a prospect or follow up with a client. No more wondering if a Contact has received your mail!
Visit the ‘Sent emails’ section to see a list of the emails you have most recently sent. At a glance, contacts highlighted in green are ‘Highly engaged’, in yellow are ‘Engaged’ and in Light Blue are yet to engage.
Click on any email to dig deeper and see which interaction types have made up a Contact's engagement.
We show high engagement interactions such as
Read - The Contact has read the email for more than 10 seconds
Click - The Contact has clicked a link in the email
Reply - The Contact has replied to the email
Potential forward - The Contact may have forwarded the email
You may also see
Quick read - The Contact has read the email for between 5 and 10 seconds
Glance - The Contact has read the email for less than 5 seconds
Privacy read - The email has been opened, but this may have been by a bot such as the Apple Mail Privacy protection system
We show the 'Revisit' label when a Contact has interacted with the email email 24 hours after their initial interaction, showing an intent to return to your content.